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Emergency vs. Non-Emergency Calls: What’s the Difference?

Knowing when to call 911 and when to use a non-emergency number helps keep emergency lines open for those who truly need immediate help.

Call 911 for Emergencies

Use 911 when someone is in danger or there's an urgent threat to life, health, or property. Examples include:

• A crime in progress (like a robbery or assault)
• A fire or explosion
• Someone is seriously hurt or unconscious
• You see a car crash with injuries

• You hear gunshots or see a weapon

   

Use the Non-Emergency Number for Non-Urgent Situations

Call ASU police department’s non-emergency line when the situation is not life-threatening and doesn’t need an immediate response. Examples include:

• Reporting a stolen item (after the fact)
• Noise complaints 
• Vandalism or graffiti discovered later
• Lost property
• General questions for the police

Quick tip: If it can wait, it’s probably a non-emergency.

Why It Matters

Using the correct number helps emergency responders focus on real emergencies—and ensures everyone gets the help they need, faster.

Know both numbers:

911 for emergencies

480-965-3456 for everything else.

Important Details 

Filing a false police report is a crime! Anyone filing a false report may be prosecuted under Arizona Penal Code section 13-2907.01A of the Arizona Revised Statutes.