ISAAC Building Services

Providing security for ASU areas, assets and people

Integrated System for ASU Access Control is the standard system used for electronic access control and video security across university campuses.

Students: For card access support, call 1-855-278-5080.

For lost or malfunctioning ID cards and Mobile ID, please visit ASU Sun Devil Cards Services.

Faculty and staff: Please submit a ServiceNow ticket request for the following services:

• Assistance with hardware or software, service or repair, and reporting an issue.
• Estimates and questions about adding cameras or card access readers to your building.
• Equipment purchases must be requested. Do not purchase any equipment on your own.

ISAAC Services pays for the ISAAC servers and the server software only. All other costs associated with the electronic access control are the responsibility of the units. These costs include ASU ID cards for contractors and employees, installation, ongoing maintenance and purchases.

For after-hours assistance, call 1-855-278-5080. Emergency requests will be prioritized and routed accordingly, with non-emergency requests handled during business hours.

A segment manager is an appointed full-time employee, tasked with ISAAC-related responsibilities and their assigned segment. This role provides local administration of ISAAC controls, including granting access, locking and unlocking doors and troubleshooting issues.

Complete a ServiceNow ticket request to become a segment manager.

If you are interested in including ISAAC in the design of a newly constructed building or remodeling project, consult with the Physical Security Program Manager for your campus and the assigned CPMG Project Manager.

The program and project managers will ensure the design incorporates the necessary hardware and wiring to accommodate electronic access.

Complete a ServiceNow ticket request to connect with the appropriate contact. 

If you are interested in adding ISAAC to the design of an existing structure, contact ISAAC Services to arrange a site survey.

• Coordinate the presence of all necessary individuals at the site survey. The site survey will allow for the preparation of an installation quote and an estimate for ongoing maintenance.
• Work with your department’s Business Operations Manager to submit a Workday purchase order for the quoted amount.

Complete a ServiceNow ticket request to coordinate installations.