Counseling and consultations

The Employee Assistance Office offers faculty and staff free, voluntary, confidential behavioral health and organizational consultation for personal and work-related issues. EAO counseling services may include assessment, interventions or referral.

Our team uses a brief intervention model — between one and five sessions — to address various issues that may affect employees’ or family members’ well-being, productivity and relationships.

During the initial meeting, a counselor will assess immediate needs, gather a brief history, then work collaboratively to establish goals to help resolve an employee’s concerns. If we cannot meet those goals within the short-term model of care, referrals are provided for ongoing care using employee insurance benefits and community partners.

Call 480-965-2271 for counseling appointments and non-emergencies. After scheduling an appointment, complete the EA intake forms.

Other forms that may be required include the following for review:

Call 911 for life-threatening emergencies, or the behavior health crisis team at 602-222-9944.

Managerial consultation

EAO providers may help address personal or professional concerns of your staff that may affect performance. Contact our office if you have concerns about an employee, observe a behavior change or become of stressors affecting an employee. You may refer the employee to the EAO as a resource to address concerns about their well-being.

Attendance at EAO is voluntary. You cannot mandate that an employee seek assistance or pursue disciplinary action if they do not use the university EAO services. The office will confirm the employee’s first appointment only when a formal supervisory referral is completed.

Managers are encouraged to review the university’s Behavioral Response Team webpage to learn how to help mitigate threatening campus incidents.

Sexual and relationship violence

 

Appointments and services

All benefits-eligible employees, spouses, dependents and household members can contact the Employee Assistance Office at all ASU campuses. Call 480-965-2271 to schedule an appointment.

Providers

Jillian McManus, LCSW, DBH, executive director, workforce development and health.

Amber Wonder, MC, LPC, counselor senior.

Tai Hooper, LPC, counselor senior.

Sara Mavis, MSW, LMSW, counselor.

Staff

Melissa Jones, administrative associate

Confidentiality

Our office adheres to professional standards of ethics and confidentiality. Appointments, services, and records are confidential and are not released without the client's written authorization.

The only exceptions to this rule are cases where the client is a danger to themselves or others, cases involving current child, vulnerable adult or elderly abuse or neglect, or through an authorized court order.

Locations

Tempe campus Downtown Phoenix campus Polytechnic campus West Valley campus
University Towers
525 S. Forest Ave., Suite 101, Tempe, Ariz., 85281
Post Office Building
522 N. Central Ave., Room 245, Phoenix, Ariz., 85003
Ironwood Building
6027 S Sagewood, Room 101, Mesa, Ariz., 85212
Sands Building
13492 N 47th Avenue, Room 310, Phoenix, Ariz.,85051

Parking on the Tempe campus

EAO visitors can park at the University Towers structure and have their parking tickets validated at the Employee Assistance Office. Metered parking is also available at Fifth Street and Forest Avenue.

Individual, couples and family

Benefits-eligible employees or their spouse, dependent or household member may contact EAO to schedule a free, confidential assessment. Parental consent is required for children under age 18.

Common concerns include, but are not limited to the following:

  • Addiction or substance use.
  • Anger management.
  • Anxiety or depression.
  • Career dissatisfaction.
  • Chronic health conditions.
  • Coworker or supervisor problems.
  • Family conflicts and parenting.
  • Grief and loss.
  • Legal trouble.
  • Major life transitions.
  • Marital or relationship discord.