All citations are due and payable upon receipt. Citations can be paid online through the ASU Transportation Account or in person at the Parking and Transit Services office at the campus from which the citation was issued. Check payment may also be rendered via U.S. mail using the envelope that accompanied the citation. Fines will not be considered satisfied until paid in full. A late fee of $10 will be assessed per citation that is unpaid after 30 days. Outstanding citations accrue late fees every 30 days up to 90 days, after which time any balance may be sent to a collection agency. All fees must be paid directly to PTS. Payments through ASU Interactive or Cashiering Services will not be accepted.
Financial aid payments will not clear citation fees from a student’s account, although outstanding citations will create restrictions on student services such as obtaining transcripts and registering for classes. PTS will attempt to mail customer statements to the address of record with the university or address on the motor vehicle department’s registered owner page monthly, reflecting outstanding balances. These can also be viewed by accessing one’s ASU Transportation Account.
If you have received a citation that you believe has been issued in error or that there are grounds for dismissal of the Citation, ASU Parking and Transit Services provides avenues for appealing the citation. Appeals may be submitted through one's ASU Transportation Account, in person, by mail or fax. Appeals must be received within seven calendar days from the date the citation was issued, not including the day of issuance. Visit the PTS appeals page to learn more about the appeals process.
In-person: Impound and towing payments can be made at a PTS Customer Service Office:
- Downtown Phoenix, University Center Building
- Polytechnic, Quad 4
- West, Welcome Center Building
Business hours are Monday through Friday from 8 a.m. to 4:30 p.m.
On the Tempe campus: Payments can be made at the Operations Office, located on the lower level of the University Towers Parking Structure. The office is open from Monday at 6 a.m. until Saturday at 6 a.m. For after-hour payment, call the Tempe campus Parking Dispatch office at 480-965-0936.
Online: Impound payments can be made online via one’s ASU Transportation Account, then call 480-965-0936 to have the device removed.
Towing payments can be made online, but release paperwork must be processed in person at a PTS Customer Service Office to retrieve the vehicle, and storage fees may continue to accumulate.
Payroll deduction: After exhausting all administrative and legal remedies, any and all parking fees or fines owed to ASU by university employees are subject to collection by payroll deduction.