Business and Finance.

alert: faqs

frequently asked questions

The ASU community may customize how they receive ASU Alert or Advisory text messages by signing into My ASU, selecting the “profile” tab along the top and clicking on “ASU Alert Update Preferences.” Users can verify information, customize options for receiving messages, add additional telephone numbers and email addresses or opt-out of the system. Please go to step-by-step instructions on how to navigate the portal and customize messaging options.

The safety and security of the campus community is ASU’s top priority. ASU’s Alert and Advisory systems allow us to provide and update critical instructions in an efficient and timely manner through text messages, emails, social media and RSS. New features will be added as the system is tested and additional services are implemented. Because text message charges may apply, members of the ASU community may opt-out of receiving ASU Alert and Advisory text messages.

What are ASU Alerts?

ASU Alert is Arizona State University’s emergency messaging system. In case of a major emergency affecting life/safety at the university, ASU Alert messages are sent.

Is there a difference between ASU Alert and Advisory and when would each be used?

Yes, instances when the ASU Alert system would likely be used include any incident when a person’s life may be in danger or when university services are severely disrupted and we want to notify the community about the incident. An example could include downed, high-voltage power lines and the system would be used to request that everyone stay clear of the area.

ASU Advisory can be thought of as a tier below ASU Alert. ASU Advisories are sent during situations when life/safety is not an issue, but the university is impacted by an unexpected event. Some examples are: a power outage that does not threaten life/safety; a building that is closed for the day; or anything that disrupts daily operations.

Do I need to receive Alerts and Advisories?

Both Alerts and Advisories are important to you and may impact your safety. It’s better to know what’s happening at ASU, especially in an emergency. Advisory messages may also escalate to Alert status, depending on the situation and Alert messages may de-escalate to Advisories. Either way, you’ll want to know what’s happening.

What modes will be used to deliver ASU Alert or Advisory messages?

ASU Alert messages may be sent using; text, email, Twitter, Facebook and an RSS feed. Additional services will be added in the future.

ASU Advisories may be sent via text, individual email addresses and RSS.

How do I make sure I receive ASU Alerts and Advisories?

Students, faculty and staff directory information, including cell phone numbers are automatically entered into the system to receive Alert and Advisory messages. The ASU community was able to customize messaging and add new contacts initially through a pop-up window that became available through My ASU during December 2012. Those who receive Alerts and Advisories must have an ASURITE sign on. An ASURITE ID allows you to register additional phone numbers within your account.

How do I change information to continue receiving emergency messages in case my cell phone number changes?

It is recommended you download the step-by-step instructions first to help navigate your account. You can change information by signing into My ASU, selecting the profile tab along the top, and clicking on "ASU Alert Update Preferences."

If I change mobile phone providers but keep the same number, do I need to change anything?

No. Your phone number stays registered within the system.

From what number will the text messages display?

You will see 23177 or 63079 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as ASU so that you can quickly recognize this number as the official source of ASU’s messages.

During a recent incident, I received ASU Alert messages but they were short and did not contain a lot of information. Why? Is there somewhere I can go to find more information?

Space is limited in texts. When there is more information to share about a situation, the ASU community can call the emergency hotline at 480.727.9911 or 877.278.2785. Depending on the situation, additional messaging options that might be utilized are: door-to-door notifications and public address systems used by first responders; the ASU home page; My ASU pages; freeway electronic billboards; digital bulletin boards; media; and ASU Facebook and Twitter accounts.

Shouldn’t I call the ASU Police Department when I want to find out more information about an emergency?

No. ASU Police Dispatch will be extremely busy during an emergency. Please rely on notification options described above for additional information. However, you should dial 911 if you have important information to share about the incident being reported or if you find yourself in an unrelated emergency situation.

Will I be charged for text messages?

Depending on your plan, charges may apply.

I don’t want to receive ASU Alert or ASU Advisory messages. Can I opt-out of the system?

Yes, you can opt out of receiving text messages, but it is recommended that you don’t since this messaging is one of the quickest ways to notify the university community of an emergency. The ASU Alert and Advisory system is an opt-out system where users must modify their information if they don’t want to receive messages. However, ASU Alert and Advisory emails are sent to university email accounts.

How do I opt-out?

You may opt-out of receiving text messages by texting “STOP ASUALRT" or “QUIT ASUALRT" to 23177 or 63079.

What if I opt-out but decide I would like to opt-in again?

Text “SUBSCRIBE ASUALRT" to 23177 or 63079.

I received a text that said I was subscribed to receive ASU Alert text messages and gave me a reply option. If I replied "STOP", does that mean I won’t receive ASU Advisory text messages?

If you type in "STOP," you will not receive any ASU Alert or Advisory text messages.

I’m opted out of the ASU Alert system but received an email during a recent incident. Why?

ASU Alert and Advisory messages may be sent via email to all students, faculty and staff. It is recommended that you do not opt out of receiving ASU Alert text messages since email delivery may be a slower method of receiving important messages.

Where can I find more information about ASU Alert and ASU Advisory?

Go to the Alerts and Advisory homepage for more information.

How will ASU handle messaging for Lake Havasu City students, faculty and staff?

ASU Colleges at Lake Havasu City students, faculty and staff receive emergency information through an opt-in system provided by the Lake Havasu City Police Department. Lake Havasu City students and employees may go to this page to register, https://local.nixle.com/register. The ASU community at Lake Havasu City will receive ASU Alert emails and may receive some ASU Advisory messages even when the incident is occurring on another campus. Those who are affiliated with ASU at Lake Havasu City may also choose to receive ASU Alert and ASU Advisory text messages for the Tempe, Downtown, Polytechnic or West campuses. For emergency incidents occurring in Lake Havasu City, the Lake Havasu City Police Department will rely on the Nixle system already in place to notify the community.