service center

Service Center

The Service Center is the communications hub for Facilities Development and Management, handling well over 20,000 calls per year and receiving 25,000 electronic requests.

FOR URGENT NEEDS

Tempe campus: 480.965.3633, 24 hours a day, 7 days a week.
Downtown campus: 1.888.389.9932
Polytechnic campus: 480.965.3456
West campus: 602.543.3200 or 602.543.5026

SUBMIT SERVICE REQUESTS

Tempe campus: http://webtma.asu.edu/ASUServiceRequest
Downtown Phoenix campus: http://tma.asu.edu:90/dpc_home.html
Polytechnic campus: http://tma.asu.edu:90/poly_home.html
West campus: http://www.west.asu.edu/adaff/fac/facwork.cfm
Student Residences (Tempe, Polytechnic, West campuses): http://asu.edu/workrequest

PHONE INFORMATION

Tempe campus: 480.965.3633
Polytechnic campus: 480.727.1110
West campus: 602.543.3200

SERVICE REQUEST HOURS

Tempe campus: 6:30am-5pm, M-F
Polytechnic campus: 8am-5pm, M-F
West campus: 8am-5pm, M-F

Request Process

Upon receipt of the request, the Service Center will relay the information to the appropriate shop or service unit.

A determination will be made whether the project is state-funded maintenance (non-billable) or departmental service (billable).

The Service Center will then notify the requesting department of the project's billable or non-billable status and a cost estimate, if any, for the proposed project.

A work order number will be assigned for a non-billable project.

If the project is billable, the requesting department is asked to enter a purchase order (PO) in "Advantage" to vendor: FACMAN.

After the Service Center receives the PO or IDPO, the work order will be forwarded to the appropriate shop or service unit.

The shop or service unit will contact the requesting department, if necessary, and set a schedule to complete the work.

Search the Facilities Management Information System (FMIS) at Tempe campus for Work Order Status and History.

Questions?

Pat Koroulis
Business Manager Sr.